Refund Policy

1. Coursel Subscription Fees (Basic / Pro plans)

• Every new school starts with a 14-day free trial — you are not charged until the trial ends and you choose to subscribe.
• Subscription fees are billed in advance for the period selected (monthly or yearly) and are non-refundable once a billing period has started, except where required by law.
• If you cancel, you keep access until the end of your current billing period — we do not provide partial-period refunds for early cancellation.
• Billing and payments for subscriptions are processed by Lemon Squeezy, our merchant of record. Refund eligibility for processing or billing errors may also be reviewed under Lemon Squeezy's own policies.
• Exceptions (e.g. duplicate charges, proven billing errors) are handled at our discretion — contact us at the email below.

2. Course Payments (Student → School)

When a student purchases a course from a school hosted on Coursel, that purchase is between the student and the school (Tenant) — Coursel facilitates the transaction but is not the seller of course content.

• Each school sets its own refund window for course purchases (30 days by default, configurable by the school).
• To request a refund for a course, students should use the refund request option on the course/payment within their school's portal.
• The school's admin reviews each refund request and may approve it in full, approve it partially, or decline it.
• Approved refunds are processed back to the original payment method through the payment provider used at checkout (Stripe).

3. How to Request a Refund

• Subscription billing issue: email info@coursel.space with your school's subdomain and billing details.
• Course purchase: submit a refund request from inside the course/payment page on your school's portal, or contact the school directly.

4. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.